In our store you can buy with any type of debit, credit or prepaid card, paypal or by bank transfer. Our site also accepts Apple Pay and Google Pay.
We currently do not accept cash payments at the delivery
Sure, it can happen to change your mind :)
We can do it safely. The important thing is that you notify us the same day you completed your order and in any case before it has been entrusted to the courier for shipping (we usually ship the next working day at 8:00)
Write to firstname.lastname@example.org indicating your order number and the products and quantities you want to add, remove or replace.
If, on the other hand, the package has already left, unfortunately we will not be able to modify it.
Manual errors can happen sometimes. Should this be your case, we will immediately make a correction by sending you a supplementary package.
In order to request an integration write to email@example.com providing:
1) The reference order number
2) A photo of the received box
3) The indication of the missing products.
Based on the country you are shopping from we have the following Shipping Rates:
- EU1: Austria, Belgio, Danimarca, Francia, Lussemburgo, Paesi Bassi, Spagna, Germania, Slovenia
Standard: 5,90€ for orders up to 58,99€
Free: for orders above 59€.
- EU2: Bulgheria, croazia, Irlanda, Polonia, Portogallo, Slovacchia, Svezia
Standard: 9,90€ for orders up to 99,99€
Free: for orders above 100€.
We ship with BRT and the package arrives in 3-4 working days from the order.
All orders are prepared and shipped from our warehouse in Italy, usually the following working day of the order confirmation at 8:00.
All our packages are shipped by BRT courier and each shipment is associated with a tracking number that allows you to monitor the progress of your shipment at any time.
Remember that the tracking number will be activated 24 hours after shipment confirmation. You can track the shipment by clicking directly on the link that we will send you by email.
In addition, BRT will notify you with an email to inform you about the expected delivery date and time.
Of course, if you want to change the delivery address, remember to contact us as soon as possible to let us know the new address. We advise you to write us the day you completed the order and in any case before the package is entrusted to the courier (The assignment usually takes place the next working day at 8:00).
If, on the other hand, you have already received the shipping confirmation and the package is already in the hands of the courier, do not despair. BRT will send you an email indicating your tracking number and the expected delivery date, giving you the possibility to change your address directly on their site.
For support on how to do it, write us when you want to firstname.lastname@example.org
No worries, it may happen that an unsuccessful delivery occurs.
When an attempt is made for non-delivery, our BRT courier will notify you immediately either by leaving a paper notice in your mailbox or by sending an email to the mailing address associated with your order.
The courier will automatically proceed to a second delivery attempt the following working day at the same time. However, if you want to change this schedule, the most effective thing you can do is request a new delivery at a different time directly through the portal https://www.brt.it/ or contact us at email@example.com
It will be sufficient to communicate the tracking number and the new instructions for the bellboy.
Returns and Exchanges
If you have received any damaged products, we will immediately proceed with a replacement or refund.
If this happens, write to us immediately after receiving the order at: firstname.lastname@example.org providing:
1) The order number
2) A photo of the damaged product
3) The desired solution: replacement or refund.
Please note that: we will refund or replace only products that arrived already damaged and never used. We do not refund or replace products damaged during use by the customer due to negligence of the directions for use or lack of care. For this reason we ask you to inform us of the receipt of damaged products immediately and before any use.
For Bowl and Accessories
If you encounter problems such as the arrival of damaged or incorrect products, you can write us at email@example.com within 14 days from the order and we will replace at our expense or refund the product as soon as possible without additional costs.
Please note: we will refund or replace the products arrived already damaged and never used. We do not refund or replace products damaged during use by the customer due to negligence of the directions for use or lack of care. For this reason we ask you to inform us of the receipt of damaged products or of the return decision immediately and before any use and to read the user guide carefully hereby reported: https://bowlpros.com/pages/guida-prodotti
In case you want to replace an item that you don't like or if you changed your mind about a purchase, we will obviously refund or replace it after returning the original product to our warehouse with shipping to be paid by the customer: Bowlpros Srl, Piazza Bonaparte 22 / E , Bovisio Masciago 20813.
In case you want to replace or return a food product or if you changed your mind about a purchase, you can return the package and get a refund or replace the purchased products only if they have not been opened and consumed and the packaging is in its original condition. In this case, it is up to the customer to take care of the return shipment to our warehouse: Bowlpros Srl, Piazza Bonaparte 22 / E, Bovisio Masciago 20813.
Discounts and coupons
We send it to everyone who subscribes to the newsletter. You can leave your email directly at this link: https://bowlpros.com/pages/subscribe-newsletter. The coupon will be sent immediately.
If you don't see the email immediately, take a look in the spam / junk mail folder. Sometimes they end there :(
Oh yeah! It is an opportunity to be exploited. You can enter your coupon once you arrive at the checkout, where you will find a special field for discounts. Remember to enter it before paying :)
No, you can only use one discount code at a time.
Gifts and personalized card
You can write a personalized message by clicking on “A gift? Leave a dedication here ”which can be found in the basket on our store (right above the checkout button).
A space will open where you can write. Once the order is complete, we will print the text on a very simple and cute white cardboard card.
No, in none of our packages do we put receipts or price indications. Many people give gifts through our store and it would be unwelcome. Instead, we send an order confirmation by email with all the details of the order once the purchase is completed.
For questions or if you need customer support, write us when you want at firstname.lastname@example.org or complete the form on this page :) We will be super happy to help you!
For collaborations, company info or Wholesale purchases, write us freely at email@example.com. One of our store managers will be of immediate help to you.
We will read your message and get back to you as quickly as possible. In most cases within 1 business day.
From Monday to Friday, from 9:30 and until 17:30 we will always be online in chat and available for whatever you need :)
Just click the green icon at the bottom left of the screen and we'll answer immediately!